Consultancy & Mentoring

Consultancy and Mentoring

How we communicate matters as much as what we communicate.

Natron Healthcare now offers bespoke consultancy and mentoring for healthcare organizations in the east African region wishing to improve their healthcare service and outreach by strengthening interpersonal communication skills.

Through our experience, we have identified a pervasive and damaging sensitivity gap between healthcare providers of all levels (including administrators) and their communities that leads to an ineffective, potentially counter-productive relationship. This can be lethal for people within the communities who, due to negative experiences, delay or do not seek treatment.

Our method is aimed at administrators, doctors, nurses, aids, village healthcare workers and outreach workers who work with under-resourced communities and have recognized systemic insufficiencies in their means of communication – whether this is in patient care or community education.

We Prioritize Our Practices to Be:

Empathic

Building empathy, through a workshopped self-reflective process, helps healthcare providers establish trust, problem solve, and create their own engaging, self-starting outreach practice.

Integrated

Our integrated approach supports the parity of all participants, regardless of perceived social status, and view education as a shared, evolving experience. We teach using a participatory approach and open questions.

Respectful

Respect is reflected in our teaching tools and materials, which have been specifically designed for cultural relevance, clarity and efficacy in working with non-literate and/or ethnically distinct people.

Our Consultancy Includes

In-person, multi-day training workshops for providers/educators, in groups of less than 10 at one time. We prefer that administrators also participate.

Bespoke teaching materials such as ethnically sensitive cutouts and props; we develop these with participants and encourage them to create their own “toolbox.”

Access to our Natron Healthcare workbook and on-line education modules.

Mentoring for participants throughout the first year with scheduled virtual one-on-one sessions and “homework.”

In person, one year follow-up with all participants; review and assess problems and progress, and training to become trainers.

“It is very important to educate people with information about their health, especially the mothers. The methods we use are effective and easy to understand. I really see an improvement after all these years, and I am proud of that.” Rehema Simon, former NHC Project Manager, now Outreach Officer, The Plaster House, Arusha, Tanzania

Our Work