How we communicate matters as much as what we communicate.
Natron Healthcare now offers bespoke consultancy and mentoring for healthcare organizations in the east African region wishing to improve their healthcare service and outreach by strengthening interpersonal communication skills.
Through our experience, we have identified a pervasive and damaging sensitivity gap between healthcare providers of all levels (including administrators) and their communities that leads to an ineffective, potentially counter-productive relationship. This can be lethal for people within the communities who, due to negative experiences, delay or do not seek treatment.
Our method is aimed at administrators, doctors, nurses, aids, village healthcare workers and outreach workers who work with under-resourced communities and have recognized systemic insufficiencies in their means of communication – whether this is in patient care or community education.
We Prioritize Our Practices to Be:
Building empathy, through a workshopped self-reflective process, helps healthcare providers establish trust, problem solve, and create their own engaging, self-starting outreach practice.
Our integrated approach supports the parity of all participants, regardless of perceived social status, and view education as a shared, evolving experience. We teach using a participatory approach and open questions.
Respect is reflected in our teaching tools and materials, which have been specifically designed for cultural relevance, clarity and efficacy in working with non-literate and/or ethnically distinct people.
“It is very important to educate people with information about their health, especially the mothers. The methods we use are effective and easy to understand. I really see an improvement after all these years, and I am proud of that.” Rehema Simon, former NHC Project Manager, now Outreach Officer, The Plaster House, Arusha, Tanzania
Phone/text/Whatsapp US: +18022998326
Phone/text/Whatsapp UK: +44 7768665037
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